How can we help?
The diagnostic tool is a part of all ERA components. It is used to collect and pack logs that can be used by technical support agents and developers to solve problems with product components.
❑ Diagnostic Tool location
Folder C:\Program Files\ESET\RemoteAdministrator\<product>\ Diagnostic.exe.
In the following directory on the server: /opt/eset/RemoteAdministrator/<product>/ , there is a Diagnostic<product> executable (one word, for example, DiagnosticServer, DiagnosticAgent)
❑ Usage (Windows)
1.Run the tool using a Command Prompt.
2.Enter the location of log files to be stored (in our example “logs”) and press Enter.
3.Enter the information you want to gather (in our example 1 trace status 3). See Actions below for more information.
4.When you are finished, you can find the log files compressed in a .zip file in the “logs” directory in the Diagnostic Tool location.
•ActionEraLogs – A logs folder is created where all logs are saved. To specify certain logs only, use a space to separate each log.
•ActionGetDumps – A new folder is created. A process dump file is generally created in cases where a problem was detected. When a serious problem is detected, a dump file is created by system. To check it manually, go to the folder %temp% (in Windows) or folder /tmp/ (in Linux) and insert a dmp file.
NOTE: The component service (Agent, Proxy, Server, RD Sensor, FileServer) must be running.
•ActionGeneralApplicationInformation – The GeneralApplicationInformation folder is created and inside it the file GeneralApplicationInformation.txt. This file contains text information including the product name and product version of the currently installed product.
•ActionConfiguration – A configuration folder is created where file storage.lua is saved.