Total Tech Help Desk Tickets – We’re Here to Help
When you email a request or question to firstname.lastname@example.org, a support ticket will be automatically created for you and a member of our Tech Support team will respond to you. You will also receive a confirmation email with your support ticket number.
To provide updates to your support ticket, just reply to the confirmation email, and as long as your ticket number is in the subject line, your email updates will be posted to your support ticket.
Client Portal: We are also able to provide you with online access to the ticketing system through our Client Portal, so you can create tickets online, update and check status on existing tickets, and access the Total Tech knowledge base.
If we have already set you up with Client Portal access, but you’ve misplaced your username and password, go to your email, and search for an email from email@example.com with “Welcome to Total Tech Client Access Portal” as the subject line.
If you cannot find this email, and need to have your Client Access Portal password reset, email firstname.lastname@example.org with your request.
Remote Connection: You can have peace of mind knowing we can instantly provide computer help via online remote support.
When you contact our Help Desk for support, we may be able to “remote” into your computer to help us diagnose and resolve the issue you’re experiencing.
If you are not set up yet for our technicians to connect to your workstation remotely to assist you, the technician you are speaking will provide you with a Session Key to enter in the form below to initiate the remote connection.