For those inexperienced with break fix services, these services deliver flexible IT support on demand and as needed for clients. Total Tech, break fix services are one of our preferred approaches for IT support. It allows us to deliver our clients with the proper IT services as well as the necessary systems hardware, all without incurring unnecessary charges to our clients. Total Tech generally work out a predetermined fee (or hourly rate) with the client and then provide the necessary technology fix in order to get their systems back running. In some cases, this can mean bringing in software and/or new hardware and remove old models, predicated on prior approval from client ahead of time.
While we may offer IT maintenance contracts and other managed services, we also like to offer break fix services for the suitability of our clients. We look at break fix IT support as a way for both your organization and ours to benefit.
From a business standpoint, break fix IT support provides great benefit to both the provider (Total Tech) and the customer (you). For our company, it gives us business and the opportunity to build relationships with our customers that will hopefully lead to contract IT solutions and other managed services in the future. For you, the customer, it provides the chance to essentially pay as you go, or as your organization needs tech support, opposed to being locked into a contracted service that you may end up not using as much as you thought, or even at all.
From the perspective of our customers, using break fix IT support makes sense for these reasons:
The technology is too sophisticated for employees to understand without assistance.
Their technology is nearing its end of life.
They may be working with a limited budget or resources.
They are reluctant to enter a contracted service with a fixed price attached.
When it comes down to it, using a break fix IT service is meant for organizations that do not want to commit to a contract with an IT support provider. Commonly, the organizations that use this sort of IT service are those that generally do not need frequent tech support. Instead, it is designed for companies that have a periodic and less consistent need for IT support.
Additional reasons for using Total Tech’s break fix IT support are because your organization:
Has had a bad experience with contracted or managed service in the past.
Is a little unsure of our services and would like to first evaluate and test out the waters without committing to anything long term.
Does not currently have an IT or technical workload that would require a contracted service.
For more information on Total Tech’s break fix services, or how our company can assist with other technology needs, please contact us today.
As part of our business model we offer a wide range of IT Consulting capabilities. Not everyone knows what they need or want from a network – sitting with an IT professional can be the best way to understand available options.
So, if you are planning a major upgrade, thinking about relocating your business or are faced with deploying an efficiency tool of one type of another, you may benefit from meeting with our network engineers to go over the details. We provide consulting services to our managed and non-managed clients alike – it’s an essential element of proactive network ownership and management.
Please reach out to us if you are facing a computer network challenge that surpasses your experience or that of your current IT services provider.
Total Tech provides complete managed IT services to an extensive range of clients with networks from 10 to 5000 computers. Managed services include but is not limited to: Hardware, Software, Networking, Cloud transformation, Cybersecurity, Backups, Business Continuity, and much more. We can manage your entire enterprise or augment your team as needed. We offer many support levels and pricing options.
Break/Fix, Consulting (Projects)
Total Tech has decades of experience in designing and redesigning network environments. As part of our business model we offer a wide range of IT Consulting competencies. Not everyone knows what they need or want from their network – engaging with one of our IT professionals can be the best way to understand available options.
Business Application Development
We provide complete software application development from primary concept to completed product for B2B and B2C conditions. Bridging countless industries and platforms. From requirements definition and specification, software coding and development, to application support and maintenance; we can understand and assist with the entire product lifecycle.